Refund / Exchange Policy
Refund Policy
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please e-mail info@werepgame.com for clarity on return policy if needed.
Non-Returnable Items
Gift cards, Books, Some health and personal care items and/or
any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Damaged items
The last thing we want is for you to be stuck with a damaged item. If it arrives, to you damaged, then please get in touch with us within a week's time! Note: Most of our printing is DTG, and there may be a slight discoloration near the printed design. Wash the garment and medium or hang dry the garment. If the discoloration is still noticeable, please get in touch with us! info@werepgame.com
Wrong size
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know, and we'll get you sorted out.
If you'd like a different size, get in touch with us at info@werepgame.com, and we'll let you know what your next steps are.
Complete Return
To complete your returns, we require a receipt of proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error, will not be refunded.
Any item that is returned more than 30 days after delivery will not be refunded either exchanged.
There are certain situations where only partial refunds are granted (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing refunds (if applicable)
If you haven’t received a refund yet, please first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@werepgame.com.
Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@werepgame.com.
Gifts
If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return.
Shipping Returns
To return your product, please contact us at info@werepgame.com.
Note: You will be responsible for paying for your shipping costs for returning your item(s) unless instructed otherwise.
Exchange
Please note: Depending on where you live, the time it may take for your exchanged product to reach, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore G.A.M.E. reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
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